Frequently Asked Questions

Every call is 100% exclusive to you. We do not resell the same call to multiple buyers. The prospect called in response to a campaign built specifically for your account — you are the only agent or business receiving that call. This is the core difference between Top Dog Leads and traditional shared lead vendors.

Yes. Every inbound call is recorded and available in your account dashboard. You can review recordings to verify quality, coach your sales team, and dispute any calls you believe should not be billed. Full call recording access is included at no extra charge.

Qualified insurance calls typically run 3–8 minutes. Our minimum billable duration of 90 seconds filters out wrong numbers and accidental hang-ups before you are ever charged. Medicare leads and final expense calls tend to run longer as agents complete screening questions during the call.

Flag it in your dashboard or email your account manager. We audit every dispute. If the call was a wrong number, robocall, duplicate, out-of-territory, or did not meet your agreed qualifying criteria, it is fully credited. Our compliance team monitors traffic quality daily to catch problems before they reach you.

Yes. All calls we deliver are inbound — prospects called us voluntarily after seeing a paid search ad. We do not use autodialing, ringless voicemail, or any outbound calling to generate leads. This inbound-only model keeps your campaigns fully TCPA compliant. Medicare campaigns additionally follow all CMS advertising guidelines.

We use enterprise-grade call tracking with dynamic number insertion, call recording, real-time routing, and detailed analytics per call. You receive a dedicated tracking number for your campaign. All calls are logged with timestamp, duration, caller ID, and recording — giving you full transparency into every lead delivered.

Yes. You define your call schedule — days of the week and hours of the day when your team is available to take calls. Outside those hours, calls are not routed and you are not charged. Most clients set hours that match their office schedule so every call reaches a live agent.

Our average call connection rate — the percentage of routed calls where a live agent answers — depends on your setup and call hours. Clients who answer calls promptly during scheduled hours see connection rates above 85%. We provide real-time alerts and missed call notifications so your team never misses a billable opportunity.

Most clients receive their first pay-per-call leads within 24–48 hours of signing up. Our team configures your tracking number, builds your campaign targeting, and launches search ads the same business day in most cases. There is no waiting period, no lengthy onboarding, and no technical setup required on your end.

Very little. Tell us your industry (auto insurance, solar, roofing, Medicare, etc.), the states or zip codes you serve, and any qualifying criteria for a good call. We handle all ad creative, campaign management, and call routing. You just need a phone number ready to receive calls.

No. You do not need your own advertising accounts. We manage all paid search campaigns, ad budgets, creatives, and bidding on our end. You pay only per qualified call received — the underlying ad spend is our responsibility, not yours.

Yes. Depending on your industry, we support targeting filters including: US state or zip code radius, coverage type (e.g. liability-only vs. full coverage auto), caller age range (important for Medicare and final expense campaigns), homeownership status (important for home insurance and solar leads), and minimum household income. The more specific your filters, the higher the quality of each call.

You set your own daily call volume cap. Whether you want 5 calls a day or 500, we scale your campaign accordingly. We recommend starting at a volume your team can handle well — a high close rate on 20 calls a day beats a low close rate on 100 calls a day.

Contact your account manager or pause directly in your dashboard. Campaigns pause same day with no fee and no minimum notice period. Your account remains open and you can resume any time. Many clients pause during team vacations, peak seasons, or hiring gaps and resume with no interruption to campaign performance.

Yes. Every client is assigned a dedicated account manager who handles campaign setup, optimization, billing questions, and call quality reviews. You can reach your account manager by phone, email, or direct message. We are not a set-it-and-forget-it platform — we actively manage your campaign to improve results.

Yes. We offer a trial period where you can evaluate call quality, close rates, and ROI before scaling. Contact us to discuss a trial arrangement for your industry. We are confident in the quality of our calls and encourage new clients to test before committing to higher volumes.